TERMS & CONDITIONS

Primsisters website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website or purchase any of the goods for sale.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our Customer Service team by email on primsistersorders@outlook.com or call us on 01773 851255 Monday to Friday 10am to 5pm.

Definitions

  • Conditions – means these terms and conditions and the Special Conditions

  • Product – means a product displayed for sale on the Website

  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided

  • Special Conditions – means the terms and conditions in the Product Description

  • Users – means the users of the Website collectively

  • Personal Information – means the details provided by you on registration

  • We/us – means Primsisters.

  • Website – means the website located at www.cabbagesandroses.com or any subsequent URL which may replace it

  • Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer

  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands

  • You – means a user of this Website.

WEBSITE USE

Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

Registration

You warrant that:

  • The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

  • You will notify us of any changes to the Personal Information by contacting us by email, or calling us on 01773 851255 between Monday to Friday 10am to 5pm.

  • You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

Indemnity

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

Our rights

We reserve the right to:

  • Modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or

  • Change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions, then you must immediately stop using the Website.

Third party links

To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion from time to time. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for

(i) the privacy practices of such websites,

(ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or

(iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Product descriptions and QUANTITIES

Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take all reasonable care to ensure that all details, descriptions, prices and quantities of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions and quantities of stock purchased appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order Acceptance policy. We will notify you as soon as possible if incorrect information comes to light.

ORDER INFORMATION, CANCELLATIONS AND RETURNS

Orders

We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website. Find out more about our Refund policy which is incorporated into these Conditions.

Contract creation and electronic contracting

The technical steps required to create the contract between you and us are as follows:

  • You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.

  • You will need JavaScript enabled on your computer to buy products and check out. Please enable JavaScript in your browser, then refresh your browser to continue. Alternatively, please call 01773 851255 to order by phone or by emailing us on primsistersorders@outlook.com

  • We will send you an order confirmation email detailing the products you have ordered. This is not an order acceptance.

  • Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in the Delivery & Returns Page.

Non-acceptance of an order may be a result of one of the following:

  • The product you ordered being unavailable from stock

  • Our inability to obtain authorisation for your payment

  • The identification of a pricing or product description error

  • Your not meeting the eligibility to order criteria set out in the main Terms & Conditions

The contract will be concluded in English.

The details of your specific contract will be filed by primsisters.net If you require any information regarding orders you have placed with primsisters.net please write to us at: PRIMSISTERS, 8 HIGH STREET, BELPER, DERBYSHIRE DE56 1GF UK, email us at primsistersorders@outlook.com or call us on 01773 851255.

Consumer Contracts Regulations 2013

This legislation offers you the following cancellation rights when you buy online or by phone:

  • You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.

  • Your right to return products does not apply to goods made to your specification, that have been clearly personalised or have been made to order (all customisable handmade items for example)

  • If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.

To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, in writing, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

You can cancel by email: primsistersorders@outlook.com or write to: PRIMSISTERS, 8 HIGH STREET, BELPER, DERBYSHIRE DE56 1GF, UK.

If you decide to cancel, you should return the goods to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any goods supplied.

ANY NOTICE OF CANCELLATION MADE AFTER 14 DAYS WILL NOT BE REIMBURSED, AND NO REFUND WILL BE GIVEN.

CONTACT

For any queries regarding our service, please contact us via email, phone or post. Please contact our email or call us on 01773 851255 Monday to Friday 10am to 5pm.

Our company details are:

PRIMSISTERS

8 HIGH STREET

BELPER

DERBYSHIRE

DE56 1GF

UK

VAT NUMBER-150895886